Can I try the site before I make a purchase?
On the main page click the gold Buy Minutes button. On the "Step 1: Sign-Up / Sign In" page select the Try Us FREE 20 Minutes with credit card verification package.
You will have to enter your credit card information but you WILL NOT BE BILLED. You may see a $1.00 transaction on your online credit card statement. It is an authorization transaction ONLY. This will automatically delete in several business days.
How do I change my e-mail address?
We will change your e-mail address for you. Just click on the "Contact Us" tab to tell us you want to change your e-mail address.
For YOUR ACCOUNT SECURITY, you will need to provide the following information for account verification:
- Your current VOD registered e-mail address.
- Your complete name and address that appears on your credit card
- The LAST 4 DIGITS and expiration date of your Credit Card that you used at VOD.com to make a purchase.
- The NEW e-mail address you wish to use as your logon information at VOD.com.
- You can also call our Customer Service department 24/7 at:
Telephone: 24 hours a day, 7 days a week 1-800-611-MOVIE (6684) (within the U.S.)(6684)
How do I change my password?
Logon to your account and go to "My Account", then click "Preferences" from the drop menu. On the Personal Preferences page choose "CHANGE PASSWORD" enter your current password, the new password you wish to use and then confirm your new password. Then click Change Password.
I forgot my password. What should I do?
On the main page click "Login". On the Member Login popup click "Password Help"? Under "Your password reset link will be emailed to you" enter your registered e-mail address and click Send. An e-mail with the subject "Password Reset Request" will be sent to you with instructions to reset your password.
Please check your inbox and your Junk/Spam folder. Depending on your e-mail provider, the HotMovies.com Password Reset Request e-mail may automatically get put in your Junk/Spam folder.
I have an offer code I found in a magazine, how do I use it?
If you are a NEW USER, you will need to register an account. To receive the free minutes or other offer from the OFFER CODE you must verify your age. Click the yellow Try Us Free button. On the Step 1: Sign-Up / Sign In page under "Create your login" enter you logon information you want to use and then click on the Have an offer code from a Movie Card or offer? link. You will then be able to enter your offer code. Click Apply Offer.
Age Verification: Enter your billing and credit card information. This transaction is NOT BILLED. After successful age verification, the 20 free minutes and the free minutes from the OFFER CODE will be added to your Remaining Time on your account.
If you are an EXISTING USER, before you logon click Try Us Free and select Purchase Minutes click the See Packages button. You will need to select a time package. On the Step 1: Sign-Up / Sign In page enter your registered e-mail address and password and click the link Have an offer code from a Movie Card or offer.
Enter the offer code and click Apply and then click Continue.
The offer code I have does not work and I am being asked for credit card information. Why do I need to give credit card information?
Some offer codes that we issue to give new and existing users free minutes to try our site require age verification. This is most easily executed by credit card.
If you are a new or existing user follow the instructions listed under I have an offer code I found in a magazine, how do I use it?
I have a Pre-Paid Card, how do I use it?
On the reverse side of your Pre-Paid Card follow instruction Number 1 located under "To Use Your 30 Pre-Paid Minutes". This is the website address you will need to enter into your browser address bar.When you are on the card page follow the instructions on the card page.
I have a Pre-Paid Card for 30 minutes but I cannot get it to work. What should I do?
You can SEND US the Pre-Paid Card number, along with the e-mail address and password you used to register at the VOD.com site, and we can activate your time for you.
Using The Site
What are Personal Preferences?
If you mouse over "My Account" a drop menu displays. Then click on Preferences. On the Personal Preferences page you can change your password, player preference, privacy settings, saved for later, recommendations, user handle and ROKU device.
The site says "Try Us Free". Why do I need to give credit card information?
This is for New Users – and it is a one-time offer. When you select the FREE 20 Minutes package you will need to enter your credit card information. This is for verification purposes only. You may see a $1.00 transaction on your online credit card or checking account statement. It is an authorization transaction for verification only. This will automatically delete in several days.You are not billed for this.